Privacy Policy

Effective Date: June 1, 2025 | Last Updated: June 2026

1. Introduction

Level Up Roofing and Chimney (“we,” “us,” or “our”), located at 251 Commack Road, Mastic Beach, NY 11951, respects your privacy. This Privacy Policy explains what information we collect when you visit leveluproofingandchimney.com (the “Site”), how we use it, and what choices you have. By using our Site, you agree to the practices described here.

2. Information We Collect

2a. Information You Give Us

• Contact form submissions: name, email address, phone number, zip code, and your message
• Appointment request forms: service type, preferred date/time, property address
• Phone calls: if you call us directly, we may take notes on the conversation
• Email correspondence sent to info@leveluproofingandchimney.com

2b. Information Collected Automatically

• IP address, browser type, and operating system
• Pages you visit on our Site and how long you spend on them
• Referring URL (where you came from before visiting our Site)
• Device type (desktop, mobile, tablet)
• Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Information

• To respond to your inquiries and service requests
• To schedule estimates, inspections, and service appointments
• To send you appointment confirmations and project updates
• To follow up after completed work to ensure your satisfaction
• To improve our website content and user experience
• To send promotional communications (only if you opt in)
• To comply with legal obligations

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your data only in limited circumstances with service providers, for legal compliance, or in a business transfer.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described above, or as required by law. Contact form submissions are retained for up to 3 years. You may request deletion at any time (see Section 8).

6. Cookies & Tracking

Our website uses cookies to enhance functionality and analyze traffic. We use essential cookies (required for site function), analytics cookies (Google Analytics, anonymized), and marketing cookies (if opted in). You can control cookies through your browser settings. We honor Do Not Track signals.

7. Third-Party Links

Our Site may contain links to third-party websites (Google Maps, Facebook, Instagram, manufacturer sites). We are not responsible for the privacy practices of these sites.

8. Your Rights & Choices

As a New York resident, you have the right to access, correct, delete, or receive a portable copy of your data, and to opt out of marketing at any time. Email info@leveluproofingandchimney.com or call (631) 833-7774. We respond within 30 days.

9. Children’s Privacy

Our Site is not directed to children under 13. We do not knowingly collect personal information from children. Contact us immediately if you believe a child has submitted information.

10. Security

We use SSL encryption on all form submissions and industry-standard security measures. No method of internet transmission is 100% secure.

11. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will update the “Last Updated” date at the top of this page. Continued use after changes constitutes acceptance.

12. Contact Us

• Level Up Roofing and Chimney
• 251 Commack Road, Mastic Beach, NY 11951
• Phone: (631) 833-7774
• Email: info@leveluproofingandchimney.com